APPOINTMENTS
You can make an appointment with Mind Body Massage in a number of ways including via our website, telephone, text or email. Appointments are available for a variety of durations from 30 minutes to 2 hours.
Upon making a booking, you will receive an email confirming all the important details, along with an email reminder 2 days prior to your appointment.
If this is your first appointment with us, you will also receive a New Client Consultation Form via email the day before your appointment. Please complete this because we will not be able to treat you until you have, and completion on the day will be part of your appointment time.
CANCELLATIONS & LATE ARRIVALS
Cancellation Policy: 24 hours. We require a minimum of 24 hours notice to cancel an appointment. Failure to attend an appointment with less than 24 hours notice of cancellation will incur the charge for the full appointment. This is because we may not be able to fill your appointment slot and still need to cover our costs.
Please cancel as soon as possible if a foreseeable event is likely to prevent you from attending, for example, illness or adverse weather conditions. If you need to cancel your appointment at short notice, because of a long-term medical condition which varies from day to day, or because you are more than 37 weeks pregnant, then we shall discuss the cost implications on a case by case basis.
Late Arrivals: It is important that our agreed appointment time and duration is adhered to. We appreciate that sometimes, things happen, and you may arrive a little later or need to leave a bit earlier than planned. This is fine, but we cannot make up the missed time by overrunning or adding time to subsequent appointments.
CONFIDENTIALITY
All client information and clinical records will be safeguarded by Mind Body Massage and will remain confidential. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
Consultations and client treatment details will not be discussed with anyone other than the client, unless the client is under the age of 18 or has a care worker or guardian.
HEALTH & SAFETY
Due to the nature of massage and the need for close contact, Mind Body Massage therapist will maintain a high standard of personal hygiene and clients are asked to ensure that they also maintain a high standard of personal hygiene.
If a practitioner is unwell, suffering from a cold or virus, infection or general ill health, they will not be allowed to work due to the risks of cross contamination. This may result in Mind Body Massage contacting you to inform you of the issue at the earliest opportunity to make suitable alternative arrangements.
Clients are asked not to attend for a massage if they are unwell, suffering from a cold or virus, infection or general ill health. Please contact Mind Body Massage via email at mindbodymassage@gmail.com at the earliest opportunity to rearrange your appointment. If you are unwell and contact us to inform us of your illness, please note that our Cancellation Policy may still apply.
Mind Body Massage will not be held responsible for the loss or damage of personal items during your time at the Mind Body Massage premises.
Clients under the age of 18 years must be accompanied by a parent or guardian. This parent or guardian must give permission for the agreed massage plan to be performed, and will be requested to co-sign the New Client Consultation Form. They will be invited to stay in the room for the duration of the appointment, and expected to remain present throughout the treatment.
Mind Body Massage holds the right to refuse any treatment if a client is physically or verbally abusive towards therapist, or demonstrates inappropriate, aggressive or sexual behaviour. Such behaviour may result in a partial or total ban from Mind Body Massage, and may also result in criminal proceedings.
CONTACT
087 149 24 82
mindbodymassagebyagnieszka@gmail.com